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FAQ

What are the methods of payment?

We take K-Net, Credit Card, Cash on Delivery & Paypal.

I would like to have custom made flowers. Can you make custom flowers for me?

Yes! As long as you provide us with the type of flower and the amount of the flowers, we can make just about any arrangement you wish. The cost of the flowers will depend on your requirements.

Can aljarra.com arrange flowers for events?

Yes. We can arrange flowers for events such as weddings, exhibitions, and any events that require floral arrangements. We also provide floral arrangements that will be needed on a continual basis. We are confident we can meet your expectations and needs.

What should I do if I made a mistake while ordering?

If you ordered online and made a mistake regarding your information, we can make the appropriate changes as long as we are notified 2 hours in advance. If the order has been sent out already, it would be too late to make changes.

What happens after I place my order?

Your order will be sent. You will receive an order number, and a confirmation email with your order details.

Where do you deliver to ?

We deliver all over Kuwait & world wide to over 190 countries.

Can I order & pick up from the Store ?

Yes, just make sure you mention that during check out.

What if I don't have the full delivery address?

We will contact the recipient using the phone number submitted to make sure the delivery arrives to the person intended.

What if the recipient is not home at time of delivery ?

We will contact the recipient using the phone number submitted to make sure the delivery is delivered to the person intended.

How will I know that my order has been delivered?

You will receive a confirmation email within hours of the actual delivery date and time. Or you can always email us or call us to inquire about your order.

How soon will my order be delivered?

To better serve you, we ask that you place your order 24 hours before the requested delivery date. If you need your order delivered sooner, we will try our best to do so.

Are there any extra charges?

The total price you see on this page is the FINAL price you will be charged. It includes any possible delivery or service charges.

How secure is your site?

Our site uses the latest technologies to ensure that the information you submit will be encrypted and transmitted to us safely.

By what time do I need to order if I want same day Delivery ?

Last orderĀ for same day delivery is at 7:00pm.

Can I decide the time of delivery ?

Yes, uponĀ check out you will have to check the time of delivery.

What are your delivery hours ?

Our delivery hours are from 7:00 am to 9:00 pm.